These SMS Terms of Service (“SMS Terms”) govern text messages sent by or on behalf of Fleming Physical Therapy, operated by Jennerational Rehab, LLC (“Fleming Physical Therapy,” “we,” “us,” or “our”). By providing your mobile telephone number and opting in to receive text messages from Fleming Physical Therapy, you agree to these SMS Terms.

1. SMS Messaging Program

Fleming Physical Therapy may use SMS and MMS text messaging to communicate with patients, prospective patients, and other individuals who have expressly consented to receive text messages from us.

Depending on your relationship with Fleming Physical Therapy and the consent you provide, messages may include:

• Appointment confirmations and reminders

• Scheduling and rescheduling communications

• Patient service and administrative notifications

• Follow-up communications

• Office updates and notifications

• Responses to inquiries or requests

• Information related to services you have requested

• Other healthcare practice communications for which you have provided consent

We will only send text messages consistent with the consent you have provided.

2. Consent to Receive Text Messages

By providing your mobile telephone number through a Fleming Physical Therapy website, online form, intake form, scheduling process, or other authorized opt-in method and affirmatively agreeing to receive text messages, you consent to receive SMS and/or MMS messages from Fleming Physical Therapy / Jennerational Rehab, LLC at the mobile number you provided.

Messages may be sent using an automated telephone dialing system or other automated messaging technology where permitted by applicable law.

Your consent to receive text messages is voluntary and is not a condition of purchasing goods or services from Fleming Physical Therapy.

Consent to receive messages applies only to the messaging program or purpose for which you provided consent. Your consent is not transferable to another organization or unrelated messaging program.

You represent that you are the subscriber or customary user of the mobile telephone number you provide and that you are authorized to consent to receive text messages at that number.

3. Message Frequency

Message frequency varies.

The number and frequency of messages you receive will depend on your interactions with Fleming Physical Therapy, including your appointments, requests, and the types of communications for which you have opted in.

4. Message and Data Rates

Message and data rates may apply.

Fleming Physical Therapy does not charge a separate fee for participating in our SMS messaging program. However, your wireless carrier’s standard messaging, data, or other charges may apply.

Contact your wireless carrier if you have questions regarding your mobile plan or applicable charges.

5. How to Opt Out

You may opt out of receiving text messages at any time by replying STOP to any message from Fleming Physical Therapy.

You may also use other supported opt-out keywords, including END, CANCEL, UNSUBSCRIBE, or QUIT, where supported.

After submitting an opt-out request, you may receive a final confirmation message acknowledging that you have been unsubscribed. After your opt-out request has been processed, you will no longer receive messages from the applicable SMS messaging program unless you subsequently provide consent to receive messages again.

If you have enrolled in more than one separate messaging program, opting out of one program may not automatically opt you out of another program for which you separately provided consent.

6. How to Get Help

For assistance with our SMS messaging program, reply HELP to any message from Fleming Physical Therapy.

You may also contact Fleming Physical Therapy directly using the contact information provided on our website.

7. Supported Carriers and Delivery

SMS and MMS services are provided through participating wireless carriers. Availability may vary depending on your carrier, mobile device, service plan, geographic location, and other factors outside our control.

Wireless carriers are not liable for delayed or undelivered messages.

Fleming Physical Therapy cannot guarantee that every message will be delivered or received within a particular period of time.

8. Changing or Reassigning Your Mobile Number

If you change, discontinue, transfer, or reassign the mobile telephone number you provided to Fleming Physical Therapy, you agree to opt out of our SMS messaging program before relinquishing that number.

You should also notify Fleming Physical Therapy when appropriate so that our records can be updated.

9. Privacy

Your privacy is important to us. Information collected through our SMS messaging program will be handled in accordance with our Privacy Policy and applicable law.

Mobile information, including mobile telephone numbers, SMS opt-in data, and messaging consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers and subcontractors that assist us in providing our services, including companies that support SMS delivery, communications infrastructure, customer service, scheduling, or other operational functions. These parties may only use the information as necessary to provide services on our behalf or as otherwise permitted by law.

SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

For additional information about how we collect, use, disclose, and protect information, please review the Fleming Physical Therapy Privacy Policy.

10. Healthcare and Sensitive Information

Text messaging may not always be a secure form of communication. You should avoid sending sensitive medical, financial, or other confidential information by text message unless specifically instructed to do so through an authorized communication method.

SMS messaging should not be used for medical emergencies or urgent medical concerns.

If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical assistance immediately.

11. No Guarantee of Immediate Response

Text messages sent to Fleming Physical Therapy may not be monitored continuously. We do not guarantee an immediate response to messages received through SMS.

For time-sensitive scheduling, medical, or administrative matters, please contact Fleming Physical Therapy through the appropriate contact method listed on our website.

12. Changes to These SMS Terms

We may modify these SMS Terms from time to time to reflect changes to our messaging practices, applicable laws, regulations, carrier requirements, or industry standards.

When changes are made, the revised SMS Terms will be posted on this page with an updated “Last Updated” date.

Your continued participation in the SMS messaging program following an update will be subject to the revised SMS Terms to the extent permitted by applicable law.

13. Contact Us

If you have questions about these SMS Terms or Fleming Physical Therapy’s messaging practices, please contact:

Fleming Physical Therapy
Jennerational Rehab, LLC

For current contact information, please visit the Fleming Physical Therapy website.

SMS Disclosure: By opting in, you agree to receive recurring text messages from Fleming Physical Therapy / Jennerational Rehab, LLC related to the messaging program for which you provided consent. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for information about our privacy practices.